It uses the typical Blanchard formula; i.e., a parable
that will help you understand complex material by
presenting it in a very readable and entertaining fashion . . . the result: you'll learn how to better solve a problem and not jump at the first solution that comes your way . . . instead, you'll be given a technique for helping you first understand the problem's root cause--thus making for a better overall solution.
But just don't think you have to work in a business environment
to benefit from the book . . . its message can also be
applied to nonprofit organizations, clubs and even families.
You can most likely it in one sitting, yet you'll
be thinking about it long afterward . . . I especially liked
this one line, used by an executive answering his phone:
"Mike here. What can I do to help make your life perfect?"
The same executive was quoted as giving this other bit
of helpful advice: "So tomorrow start taking your star
employees to lunch. Get them to tell you their secrets,
one-on-one. That won't cost your company very much at all."
Lastly, I enjoyed learning the following acronym: GAPS . . . it
served to summarize the book's key message, which
encourages you to:
Go for the "shoulds."
Analyze the "is."
Pin down the causes.
Select the right solutions.
As a long time user of the performance and gap analysis methodology, I know this works when managers stop looking at quick fixes or silver bullets. They are willing to spend time/resources to diagnose the multiple causes of performance gaps and then invest in the appropriate solutions.
For HR and OD professionals who want to be true business partners, give them this book!
!