Call centers - Books
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Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Call Center Continuity Planning
Online Customer Care: Strategies for Call Center Excellence
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
Building Call Center Culture
Inspiring Call Center Performance
How to Become a GREAT Call Center Manager
Call Center Recruiting and New Hire Training
Call Center Sample Monitoring Forms
Offshore Ready: Strategies to Plan & Profit from Offshore IT-enabled Services
Call Centres and Human Resource Management
A Career for the 21st Century: A Handbook for Call Center Agents
Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management)
Call Center Benchmarking (Deciding If Good Is Enough)
Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition)
Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series)
Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Book)
Tele-Stress - Relief For Call Center Stress Syndrome
Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing
The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center
A Practical Guide to Call Center Technology
The Call Center Dictionary
Call Centers Made Easy
Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems, 528)
Book Index