Questionnaires - Books
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The Consultant's Big Book of Reproducible Surveys and Questionnaires : 50 Instruments to Help You Assess and Diagnose Client Needs
Mail and Telephone Surveys: The Total Design Method
Mail and Internet Surveys : The Tailored Design Method
Measuring Social Capital: An Integrated Questionnaire (World Bank Working Papers, 18)
Measuring Customer Satisfaction: Development and Use of Questionnaires
Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
Customer Satisfaction Toolkit for ISO 9001:2000
Guide to Customer Surveys: Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys
Book Index